Could this powerful little button benefit your online activites? Find out here!
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10 Reasons Why Click To Call Can Work For Your
Business
WeTalk2U is "Click To Call "
technology that can easily be incorporated by any business or
internet marketer who considers sales and customer service
to be an integral component of their online
presence.
Here's 10 reasons why
we think this simple, inexpensive solution can - and will work
for your business.
Low Fees The only charges you will incur are a low monthly fee of USD$4.95 (excluding GST), with call costs under 0.12 USD per minute throughout Australia and to the UK, USA and many other worldwide destinations. A very small price to pay for such potentially huge rewards!
Easy To Install - And It Works This is NOT voice over the internet (VOIP). You do NOT need speakers and a microphone on your PC.
This is a regular "land line" telephone call (which also works with cell / mobile phones). All it requires is the pasting of a button and a couple of lines of code into your website or email documents. That's all. And it is the simplest and easiest way to convert passive web and email users into clients or customers.
It Puts You Ahead Of The Competition. Way Ahead. Customer service? The best your online competitors are able to offer is online "Help Desk" support (with response times somewhere between hours and days), live "chat" (which can be quite a frustrating and time consuming format),
or email forms on their site to fill in (keep your fingers crossed for an answer).
All fine and good, but how long does it take to get questions answered?
And what if the eventual response generates more questions?
YOU on the other hand are providing a simple button for your website visitors to click and talk to you on the phone - immediately! Questions asked? Questions answered. Sale confirmed. The advantage of true conversation.
Not really a level playing field is it?
A Completely Customisable Solution. You define the hours during which you want to receive calls, what number(s) you want to receive calls on, and any countries you may wish to include or exclude in your call patterns. Geo targeting at its best!
You also have the option to block specific numbers, and even turn off or pause the system for a period if you wish. If your button is clicked outside your nominated trading hours, you can divert to another number (or your voicemail) or the system displays an unavailable message (customised by you of course), and emails you their number to call back. Of course, if you are operating a 24 hour call centre, you can set the system to receive calls at any hour, and from any country worldwide. Talk about the power of flexibility!
Your Business Has Just Gone Truly Global. We talk about the internet being a "global" marketing tool - establishing your presence on the world stage - but there is one major barrier to the true globalisation of your product online. And that is one to one communication, which can only be provided in a face to face meeting or via a phone call.
What this tool will do for you is to effectively and inexpensively open up your online business to a global market with a personal and immediate form of communication. A phone call from your website. Your customers and clients can click the button on your website and call you from anywhere in the world. It enables you to provide immediate and effective person to person support and service to your customers and clients, whether they are located across the street or across the globe. It allows you to answer questions. Provide personal service. Close Sales. Communicate. The world just got smaller.
The Options Just Got A Lot More Interesting Here's some simple ideas where Click To Call technology can be successfully implemented as a part of an online strategy, but there are certainly no limits on the possibilities for the application...
- Email Marketing "Call To Action" Campaigns
- Global Competition Line / Database Collection
- Online Training Support / Counselling Service
- Sales Support or Booking Hotline
- Customer Service or Techical Support
- Personal Site Voicemail or Messaging Service
- Medical Assistance or Insurance Hotline
-
Finance Industry - Stolen Card Reporting
- Classified Advertising - Connecting Buyers & Sellers
Business benefits and thrives best from personal, one to one contact - something that standard website technology simply cannot provide. The options available for you to use Click To Call technology in your online operations as a vital communication tool are virtually endless, making it the "missing link" and a "must have" addition to your existing online operations.
Reduces
Website Abandonment By offering customers immediate internet-based voice
assistance while they are still on the website, you can
actually walk your website visitors through the ordering
process and add non-obtusive "suggestive selling " as
desired. The results in terms of improved converson rates
(and subsequent reduction in website abandonment) have
been as much as 25% in many cases studied (see Benchmark
Portal report).
Increases
Online Revenue Across a wide range of industries, online conversion
rates are generally in the 1.5 to 4% range.
Comparatively, agent-assisted conversion rates in the
same companies average 30%. Using these broad industry
averages, if you could seamlessly bridge the Website
visitor (who doesn't buy online via the "self-service"
channel) with the call center agent via Click-To-Call
(using a WeTalk2U button), then, with only a 5% call
through, a business could double the revenue generated
from its Website (Benchmark
Portal report)!
Increases
Market Share A company's website lends itself perfectly to
information gathering, product research and simple
transactions. However, high-value and complex
transactions such as inclusive travel packages, mortgage
applications, luxury item purchases and premium consumer
goods are generally best sold in a personal, consultative
interaction. Companies who employ Click-To-Call services
as a part of their online strategy, to bridge their website to the call centre for the
highest quality customer sales experience, allow for the
highest conversion rates possible.
Provides
Superior Customer
Service Study
after study has proven that customers appreciate the
option to "help themselves" wherever and whenever
possible. However, studies have also shown that when
self-service is not working (for whatever reason),
customers generally prefer to speak personally with a
customer service agent for support over other forms of
communication.
A Click To Call button gives visiting website
customers the security to try web self-service without
the fear of failure. Instead of wading through online
support forms, accessing "live chat" helpdesks or waiting
for email replies, the customer is immediately connected
with your business via the phone. Issues are resolved
quicker, the customer is satisfied, and you are presented
with opportunities to up-sell. This "security blanket"
alone has resulted in increases of nearly 50% in the
adoption of web self-service. In the case of
"Click-To-Call", a voice solution delivering the
customer's most preferred interaction channel has proven
to maximise customer satisfaction levels.
The only charges you will incur are a low monthly fee of USD$4.95 (excluding GST), with 
"Help Desk" support (with response times somewhere between hours and days), live "chat" (which can be quite a frustrating and time consuming format),
or email forms on their site to fill in (keep your fingers crossed for an answer).
You define the hours during which you want to receive calls, what number(s) you want to receive calls on, and any countries you may wish to include or exclude in your call patterns. Geo targeting at its best!
What this tool will do for you is to effectively and 
Business benefits and thrives best from personal, one to one contact - something that standard website technology simply cannot provide. The options available for you to use Click To Call technology in your online operations as a vital communication tool are virtually endless, making it the "missing link" and a "
Across a wide range of industries, online conversion
rates are generally in the 1.5 to 4% range.
Comparatively, agent-assisted conversion rates in the
same companies average 30%. Using these broad industry
averages, if you could seamlessly bridge the Website
visitor (who doesn't buy online via the "self-service"
channel) with the call center agent via Click-To-Call
(using a WeTalk2U button), then, with only a 5% call
through, a business could double the revenue generated
from its Website (
wherever and whenever
possible. However, studies have also shown that when
self-service is not working (for whatever reason),
customers generally prefer to speak personally with a
customer service agent for support over other forms of
communication.